Legal

Privacy Policy

Your privacy is critically important to us. Here is how we collect, process, and safeguard your personal information when providing our services.

1. Information We Collect

We collect information to provide, maintain, and improve our Services.

  • Account Information: We collect your name, email address, and other necessary basic contact details when you sign up.
  • Billing Information: Payments are securely processed through our Merchants of Record (Paddle and/or Stripe). We do not store your full raw credit card details on our servers.
  • Usage Data: We automatically collect analytics regarding how you interact with our Services, widgets, and APIs to ensure operational stability and feature improvement.

2. How We Use Information

We use your information strictly for the functional and operational capabilities of ZinoDesk:

  • Providing, operating, and maintaining our platform.
  • Processing payments securely through our partnered Payment Gateways.
  • Communicating with you regarding platform updates, security alerts, and support matters.
  • Improving our AI algorithms through continuous platform analytics.

3. Data Sharing and Third Parties

We do not sell your personal data. We only share information with trusted third-party service providers who assist us in operating our application, such as our cloud infrastructure partners, AI model providers, and payment processors (e.g., Paddle), strictly under confidentiality agreements.

4. Payment Processing (Merchant of Record)

As part of your subscription checkout, we utilize Paddle and Stripe as our Merchants of Record. By subscribing, you also acknowledge and agree to Paddle's Privacy Policy as they process your financial data and handle global tax compliance.

5. Security

We implement standard industry-grade security measures to safeguard your data. While no system is 100% impenetrable, we adhere to strict encryption protocols for data in transit and at rest. Learn more on our Security Page.

6. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other data protection laws to access, correct, or request deletion of your personal data. You may exercise these rights by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: devshakil.ati@gmail.com